You like the idea of video testimonials, but you’re not sure they’re for you. Maybe you have more questions?

What’s the process for getting started?

Getting started is easy! First, you get in touch with us. Then, we help you determine where to host your testimonial widget: We either build a page like this to host your widget on our site, or provide you with embed codes to get the widget easily onto your existing site or your Facebook page. We develop a simple list of questions to elicit the best responses from your customers. Then, you’re ready to collect testimonials!

The only other thing you have to do is get us hi-res pictures or video from your business or of your products. If you don’t have any, we’ll help you get what you need!

What about bandwidth?

Adding the testimonial widget to your website requires no more bandwidth than adding any other text page.  The mechanics behind the widget are hosted on our server, so the only addition to your site is your text instructions for using the widget along with any questions you’d like to ask, and a two-line snippet of HTML coding.  And, if you don’t want to add the widget page to your site, we can build a page with your logo on our site instead.  Or, you can even put the widget on your Facebook page.

The completed video files you receive are small enough to easily and quickly play on YouTube, on your Facebook page or on your website. Hosting the videos on your site would require more bandwidth than simple text.  However, hosting on YouTube or another third-party site costs you nothing, and increases your exposure!

Is this a lot of work for me?

No! Your work is very limited. Once we complete our initial consultation and you provide your pictures and video, all you have to do is check your email, and tell us which testimonials you want produced. You’ll get an email when a testimonial is edited and ready to download. Then using the testimonial on your website or in social media is as easy as downloading the video file.

I need professional video of my business taken. Can you help?

Depending on your location, yes we can! We have a network of photographers covering pretty much every corner of the country. Contact us, tell us where you are, and we’ll get you professional b-roll at a VERY affordable price!

I have photos and video of my business already. Can you use them?

Sure we can! When you sign up, you’ll get instructions for uploading hi-res pictures and video so we can access them. The steadier and clearer the shots are, the better your video will be. If you’re not a fantastic videographer, don’t worry. We can make still photography look pretty snazzy, and we can always help you get professional video of your business (see above).

I think my customers might be camera-shy. How do I convince them to give a testimonial?

It’s true that some people look like deer in headlights when they see that little red camera light. But the beauty of a webcam is… there is no little red light! Your customers will be more comfortable in their own homes talking to their own webcams than they would be if you asked them to sit down for a formal video shoot. But we admit, it never hurts to entice customers to provide testimonials. We have a list of ways to get your customers involved and talking!

What if someone says something bad about my business?

We know you’re great. You know you’re great. And 99% of your customers would agree that you’re great. But the other 1% says you could do better. Whether or not you use their testimonials is up to you. You could ignore them, you could respond privately,… or you could record your own video response. Tell that customer and all the others that you’re making changes to serve them better. People respect that honesty. Not sure what to say, or how to make your response fit into your marketing plan? We’ll help you figure it out. And remember, nothing gets edited or posted anywhere until you give the green light.

How do I get the finished video testimonials? Where can I use them?

Your testimonials will be delivered as .mp4 files, which you can download from your private client dashboard. You’re free to put them on your website, on YouTube, on Facebook, on your MySpace page (if you still have one), in emails (ask us about this if you don’t know how!), on a DVD to send to your Aunt Dottie… anywhere! They’re yours!

If you don’t want to worry about posting them, we can work directly with your web team to get them on your website, or we can post them to your YouTube Channel. Just tell us you want us to take care of it, and we will!

What if I want to record something other than testimonials?

Once you start using our service, we know you’ll think of dozens of other things to record and other videos to make! That’s okay! We might even suggest other ways you could use your widget– like contest videos or collecting questions from customers. For a majority of these videos, we’ll be able to get them done by simply changing your list of questions and tweaking the format. For other projects, you might want longer clips or additional graphics, and there might be an additional charge. But, we’re up for pretty much anything (as long as it’s legal, ethical and not too embarrassing!), so just ask us.

This all sounds awesome, and I’m in the process of getting rich, but I’m not there yet. Does this cost millions of dollars?

That’s the best part! Using our webcam technology means video testimonials are accessible to almost everyone! You’re charged a one-time setup fee, and then you pay only for the testimonials you want produced. If you don’t like what your customers record, you don’t pay a penny! And, there’s no minimum. If all you want is one stellar testimonial, that’s fine with us.

Exact charges depend on what it takes to build your stock library and how many testimonials you order. Your first testimonial won’t be expensive, but we do like to reward loyalty, and you’ll see that loyalty rewarded as we produce more pieces for you. Please contact us so we can talk about your specific needs and create the solution that meets them!